Passenger doesn't show up for pickup.

We understand that your time is valuable. On occasion, you may arrive at a pickup location and find that the passenger is not there for pickup.

Here’s what you can do in these situations to ensure that your effort is compensated:

1. Contact the Passenger: Use the Kabby app to message the passenger should always be your first option. Sometimes, a simple reminder or clarification on the pickup spot is all that’s needed.
2. Wait at the Pickup Location: Upon arrival, please wait at least 3 minutes for the passenger. The Kabby app will track this waiting time automatically.
3. Report the No-Show: If the passenger doesn’t arrive within the 3 minutes waiting period, you can mark them as a no-show in the app. This option becomes available after you have waited for the required time.
4. No-show Fee: Once you mark a ride as a no-show, a cancellation fee will be automatically applied to compensate for your time and effort. This fee is charged to the passenger and credited to your account according to Kabby's no-show policy.
5. Move On to Your Next Ride: After marking the ride as a no-show, you'll continue to receive new pickup requests. Our goal is to keep you driving and earning with minimal downtime.