Having troubles with my car during a pickup.

Mechanical issues with your car can happen unexpectedly and may prevent you from reaching a pickup location. If you find yourself in this situation, here’s what you should do to handle it effectively and maintain Kabby's service standards:

1. Notify the Passenger: Use the Kabby app to inform the passenger of the situation as soon as possible. Apologize for the inconvenience and let them know that you are unable to make the pickup due to vehicle troubles.
2. Cancel the Ride: If it’s clear that you won’t be able to fulfill the ride request, cancel the trip in the app. This allows the app to book another ride for the passenger automatically and ensures they are not left waiting.
3. Safety First: If your vehicle is in a potentially hazardous location (like the side of a busy road), ensure you follow safety protocols. Use your hazard lights, place warning triangles if available, and stay a safe distance from moving traffic.
4. Seek Assistance: Arrange for roadside assistance or towing service to help resolve your vehicle’s mechanical issue. Keeping your vehicle well-maintained and regularly serviced can prevent many such problems and is highly recommended.
5. Document the Incident: For insurance and record-keeping purposes, document the breakdown and any steps taken to resolve the issue. This documentation can be useful for insurance claims and future reference.